Lost and found

If you have received notification that your item has been found, you can collect it from the handling office in the terminal daily, during opening hours. If you want to have it sent by a courier, there will be a charge for this. 

If your hold baggage has not arrived, report it immediately to an airport staff member. Always keep your baggage label or claim tag in a safe place, as this can be used to find your suitcase. If your suitcase is found, an airport employee will contact you. They will discuss how the suitcase can be returned to you. 

For questions about your checked-in hold baggage - all baggage for which you received a baggage claim tag at check-in - always contact your airline. They have all the details needed to find your baggage. Unfortunately, our colleagues do not have access to this data and so cannot help you.

For loose, unchecked items or hand luggage you have left on the plane, contact the handling office in the terminal.

Your airline or baggage handler will contact you when you can come and collect your suitcase. For security reasons, we urge you not to search for your suitcase on your own.

Sometimes airlines decide that they will send your suitcase to your home or accommodation address. You won't then have to wait longer for your suitcase. Is this the case for you? Then make sure you keep your baggage tag or claim tag and give your address to your airline and or baggage handler.  In many cases, you can do this online or right at the airport on arrival. 

Call the airport to ask if your document has been found. All found identification and driving licences are collected the next day and handed over to the relevant municipality where the document was issued.

Visiting address: Machlaan 14a, 9761 TK Eelde
Postal address: PO Box 50, 9765 ZH Paterswolde
Chamber of Commerce Drenthe: H04049842

E-mail: info@gae.nl
Tel: 050 - 309 70 70
Available Monday to Friday between 08:00 and 17:00.